L.Raphael'sJOB OPPORTUNITIES

Job opportunities at L.RAPHAEL
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REPORTS TO: Operational Manager

SUMMARY: Provides exceptional customer service to clients so that their experience at L.RAPHAEL is memorable: receives clients, assists them with their needs, directs the clients as appropriate and performs various administrative duties. Promotes the image and products of L.RAPHAEL, in a moderately attractive manner, to existing and new clients.


RESPONSIBILITIES & TASKS:

  • Open/Close L.Raphael with a full-time receptionist and ensure the center is ready/closed for business. (Turn off/on alarm, change to differed/direct fire alarm, open/close shutters, turn on/off lights and music. Turn on/off computers and POS, depending on the shift).
  • Check inventory.
  • Organize and arrange the 1st floor (Turn on/off coffee and tea machine, arrange china and snacks, light/blow candles depending on the shift).
  • Greet customers with enthusiasm and professionalism while providing the highest level of exceptional customer service.
  • Work closely with the Operational Manager and Spa Director to educate, promote and sell the products and treatments on an on-going basis.
  • Proactively solicit clients for treatments and schedules them for appointments.
  • Process all monetary transactions accurately using a POS and cashier.
  • Follow-up on all faxed, mailed and e-mail inquiries as well as gift certificates on a timely basis.
  • Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer’s needs.
  • Surveys and keeps reception desk, retail, drink and surrounding areas as well as the 1st floor in and orderly and clean appearance.
  • Completes registers and files paperwork.
  • Keep clients updated on currently available promotions and discounts in products and services offered in L.RAPHAEL.
  • Keep register of long and existing clients to offer them the Beauty Club Member Program L.RAPHAEL’s loyalty program.
  • Assist in getting client’s positive and negative feedback on level of services delivered, in order to improve service.
  • Keep staff members informed about possible changes and cancelations on the daily agenda.
  • Assist in promotional events with focus on increasing the clients, when requested.

  • REQUIREMENTS & SKILLS:

  • High School Diploma or equivalent.
  • Excellent customer service and communication skills.
  • Must possess polish, diplomacy and sophistication.
  • Must be friendly, enthusiastic and have a positive attitude.
  • Exceptional telephone skills.
  • Strong organizational and time management skills.
  • Team player and flexible.
  • Record keeping practices and procedures.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa Manager

    SUMMARY: The Desk Manager’s primary responsibility is to support the Spa Manager in providing leadership, direction and supervision of desk staff in the daily operations to include a focus on protocols, ordering, stock, inventory, payroll, End of Day Report, Cleanliness, Spa Ambiance, Training, Time clock, Schedule and all operational matters. The Desk Manager is to oversee guest requests.


    RESPONSIBILITIES & TASKS:

  • Manage inventory effectively, follow proper purchasing procedures.
  • Maintain knowledge of all spa and retail products and inventory.
  • Keep retail areas inviting, presentable and comfortable for guest shopping.
  • Maintain proper stock levels and re-order as necessary.
  • Understand business mix of hotel and locals in order to appropriately plan for retail sales potential.
  • Hold regular desk meetings to keep staff knowledgeable on all aspects of the L.RAPAHEL protocols.
  • Develop procedures to minimize or eliminate losses.
  • Uphold all protocols for set-up and cleanliness of Spa.
  • Provide ongoing skills training to retain staff.
  • Ensure proper staff scheduling to maximize revenue and reduce labor cost.
  • Insist on staff professionalism through role modeling.
  • Develop staff to become caring problem solvers.
  • Ensure customer needs are being met with 5-diamond and star standards.
  • Uphold protocol and ethical standards with staff in the performance of treatments.
  • Ensure profitability in retail and salon services and products.
  • Develop procedures for accurate inventory concepts.
  • Monitor staff and client schedules to maximize revenue growth and profitability.
  • Be knowledgeable and proficient in the use of the spa software.
  • Ensure control/protection of company assets.
  • Ensures compliance with L.RAPHAEL Policies and Procedures.
  • Available and willing to work any changes in hours deemed necessary for Business Levels.
  • Responsible for maintaining a consistent, regular good attendance record.
  • Use Windows, Excel, Word and other (spa) computer software required for this position.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

  • REQUIREMENTS & SKILLS:

  • Hospitality industry background.
  • Exceptional “people skills”.
  • Competent in retail purchasing, merchandising and inventory.
  • Creativity, excellent verbal, writing and editing skills.
  • Ability to maintain effective working relationships with department head and team members.
  • Knowledge of a 24-hour, 7 day a week hotel operation.
  • Skill in solving practical problems and dealing with situations where only limited standardization exists.
  • Excellent organizational, communication and interpersonal skills.
  • Skill in identifying and resolving administrative problems under pressure conditions.
  • Demonstrated ability to be proactive and remain positive in a multi-tasking, high demand position.
  • Flexible with scheduling, as promotional and special events demand.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa Manager

    SUMMARY: Responsible for answering phones and questions regarding spa services, greeting guests, scheduling appointments, coordinating group bookings, checking guests in and out, and cashiering.  Selling retail products, as well as, up selling of services and upgrades while meeting booking and retail goals.  Consistently provides exception guest service at all times.

    Extent of Job Authority: Under the direction of the Spa Manager, responsible for scheduling and coordinating appointments, cashiering, assisting guest with checking in/out and issuing lockers in accordance with established policies and procedures.


    RESPONSIBILITIES & TASKS:

  • Answers the phone promptly in a professional manner, proper salutation, and assists guests with any questions.
  • Accommodates guest’s needs by scheduling, confirming, and changing appointments accurately and timely.
  • Maximizes revenue by promoting services, special hotel and spa programs, packages, and upgrades.
  • Greets and facilitates check in and out of spa providing friendly, efficient, and accurate service.
  • Assist guests on the retail floor, provides spa tours, and other tasks as needed.
  • Issues lockers, robes, and slippers to guests checking in when necessary.
  • Maximizes Spa bookings while creating, anticipating, and accommodating the guest’s spa experience.
  • Ascertains correct guest information and enters accurately in the computer.
  • Solicits guest feedback.
  • Assess and resolves scheduling conflicts with minimum supervision.
  • Enforces cancellation policies and follows up on collections.
  • Provides current and detailed information about all services and products offered by the Spa.
  • Handles sales transactions and keeps an accurate bank.
  • Follows procedures for posting charges, cash, safe deposits, refunds, gift cards, and in room charges.
  • Maintains accurate and efficient filing system.
  • Promote sales of additional Spa services and/or products through upgrades.
  • Promote, sell, and properly handles all gift certificate transactions.
  • Ensures that all spa treatment rooms are kept in accordance with standard operating procedures and health and safety guidelines.
  • Ensures that the designated areas of the spa are fully stocked with the needed supplies and amenities.
  • Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basis.
  • Maintains professionalism, grace, and dignity at all times.
  • Refrains from discussing company or personal business at all times.
  • Maintains a clean, organized, and safe working environment.
  • Ensures the safety and security of all guest and team members by reporting any suspicious activity to Spa Services Manager and/or designee.
  • Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments, team members, and management.
  • Maintains up to date knowledge of all spa/hotel amenities as well as any special events.
  • Resolves and/or refers to management all guest requests, concerns, complaints and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
  • Attends all training and team meetings as required.
  • Performs and assists with other duties as assigned or requested by management.

  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa Salon & Retail Manager

    SUMMARY: The Nail Technician's responsibility is to provide Nail Services to guests/visitors in a timely, courteous and efficient manner. Assist in providing information to any inquiries. Help to coordinate all guest requests for services, and maintains impeccable cleanliness of the Nail Stations.


    RESPONSIBILITIES & TASKS:

  • Ability to give timely nail care services providing a true relaxation and beneficial experience to each guest.
  • Knowledge of Nail products, procedures and protocols.
  • Ability to focus attention on guest needs, remaining calm ond courteous.
  • Ensure appropriate and professional conversation of all times.
  • Ability to promote positive relations with all individuals who opproach the Salon.
  • Ability to perform job functions with minimal supervision.
  • Ability to maintain confidentiality of all guest information.
  • Knowledge of and ability to sell nail and hair products.
  • Ability to perform a minimum of six treatments per shift.
  • Ability to keep nail station and salon clean.
  • Ability to access data in computer.
  • Start and end nail treatments on time.
  • Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
  • Greet each guest with a warm welcome and a fond farewell.
  • Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
  • Handle guest complaints and ensuring guest satisfaction.
  • Complete requisitions for additional supplies/products and submit to Spa management.
  • Escort guests to and from services areas.
  • Use nail products provided by Current Spa only.
  • Dispose of any dirty linens to the proper area.
  • Perform any task deemed necessary by management.
  • Attend all required meeting and training sessions.
  • Regular attendance is essential to the successful performance of this position.
  • Due to the cyclical nature of the spa industry, this position is required to work varying schedules to reflect the business needs ond demands.
  • Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
  • Maintain complete knowledge of: All Spa and Salon Services, & All Spa and Retail Products.

  • REQUIREMENTS & SKILLS:

  • Certification from a recognized Beauty School or state license as determined by State Laws.
  • Provide excellent guest service skills.
  • One year experience in a similor position in Spa/Salon industry.
  • Proficient in all manicures and pedicure treatment deliveries and protocols.
  • Ability to pleasantly communicate with proper grammar in English.
  • Ability to provide legible communication.
  • Ability to access data in computer software.
  • Certified in Basic First Aid and CPR.
  • State cosmetology license is required.

  • Physical demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems.
  • Must be able to stand up to 8 hours per day. Length of time of these tasks may vary.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires standing, sitting, walking, repetitive motions, listening ond hearing ability and visual acuity.
  • Speaking and listening occur continuously in ihe process of communicating with guests and co-workers.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Treatment Supervisor, Spa Manager

    SUMMARY: The Massage Therapist primary responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous ond efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services. Actively promote and educate regarding home care with products and ongoing treatments for maximum results.


    RESPONSIBILITIES & TASKS:

  • Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
  • Knowledge of proper draping procedures and treatment protocols.
  • Ability to focus attention on guests needs, remaining calm ond courteous.
  • Ability to remain quiet during treatment.
  • Ability to promote positive relations with all individuals who approach the spa.
  • Ability to maintain confidentiality of all guests information.
  • Ability to perform job functions with minimal supervision.
  • Ability to perform a maximum of six treatments per shift.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Ability to educate guests on the benefits of their treatment and how to continue the spa experience upon their departure; recommend and sell Spa products to guests.
  • Ability to perform a minimum of four and half hour treatments per shift.
  • Ability to access data in computer.
  • Set up work station with necessary supplies. Maintain cleanliness throughout shift.
  • Accommodote all guest requests expediently and courteously. Follow up to ensure completion of request.
  • Handle guest complaints and ensuring guest satisfaction.
  • Start and end treatments on time.
  • Inquire about any contraindications before beginning service.
  • Dispose of any dirty linens to the proper area.
  • Maintain cleanliness of Spa.
  • Perform any task deemed necessary by management.
  • Complete requisitions for additional supplies/materials and submit to Spa Management.
  • Attend all required meeting and training sessions.
  • Regular attendance is essential to the successful performance of this position.
  • Due to the cyclical nature of the spa industry, this position is required to work varying schedules to reflect the business needs ond demands. The Beauty Spa is open 365 days a year and will require flexibility with scheduling needs.
  • Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
  • Personal oppearance and hygiene is of paramount importance in promoting brand.
  • Be professional in all ways, including refraining from being of reception desk or in corridors if not required.
  • Maintain complete knowledge of: All Spo ond Solon Services, All Spa and Retail Products.

  • REQUIREMENTS & SKILLS:

  • 500 hours minimum from a recognized school of massage.
  • Excellent guest service delivery.
  • Knowledge of all massage/body treatments offered.
  • Appropriate massage therapist license.
  • One to three yeors previous experience in a Spa, Private Practice, Doctor's Office, Chiropractor's Office or any combination.
  • Ability to pleasantly communicate with proper grammar in English.
  • Ability to provide legible communication.
  • Basic knowledge of computers.
  • Certified in Basic First Aid and CPR.
  • Certifications of various massage modalities.
  • Massage License required.
  • Must be able to stand up during entire shift. Length of time of these tasks may vary.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Speaking and listening occur continuously in the process of communicating with guests and co-workers.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa Manager

    SUMMARY: The Spa Operation Manager’s primary responsibility is to support the Spa Director in providing leadership, direction and supervision of staff in the daily operations to include a focus on protocols, ordering, stock, inventory, payroll, End of Day Report, Cleanliness, Spa Ambiance, Training, Time clock, Schedule and all operational matters. The Spa Operations Manager is to oversee guest requests, assist the Spa Director in budgeting, forecasting, revenue generation and expense control, along with the supervision of payroll, accounts payable, information systems and maintaining bottom line.


    RESPONSIBILITIES & TASKS:

  • Manage inventory effectively, follow proper purchasing procedures.
  • Maintain knowledge of all spa and retail products and inventory.
  • Keep retail areas inviting, presentable and comfortable for guest shopping.
  • Maintain proper stock levels and re-order as necessary.
  • Understand business mix of hotel and locals in order to appropriately plan for retail sales potential.
  • Hold regular staff meetings to keep staff knowledgeable on all aspects of the L.RAPAHEL protocols.
  • Develop procedures to minimize or eliminate losses.
  • Uphold all protocols for set-up and cleanliness of Spa and Fitness.
  • Participate in effective recruiting, interviewing and hiring of salon staff.
  • Provide ongoing skills training to retain staff.
  • Ensure proper staff scheduling to maximize revenue and reduce labor cost.
  • Insist on staff professionalism through role modeling.
  • Develop staff to become caring problem solvers.
  • Assist in management duties in absence of Spa Director.
  • Ensure customer needs are being met with 5-diamond and star standards.
  • Uphold protocol and ethical standards with staff in the performance of treatments.
  • Ensure profitability in retail and salon services and products.
  • Develop procedures for accurate inventory concepts.
  • Monitor staff and client schedules to maximize revenue growth and profitability.
  • Be knowledgeable and proficient in the use of the spa software.
  • Ensure control/protection of company assets.
  • Ensures compliance with L.RAPHAEL Policies and Procedures.
  • Available and willing to work any changes in hours deemed necessary for Business Levels.
  • Responsible for maintaining a consistent, regular good attendance record.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
  • Use Windows, Excel, Word and other (spa) computer software required for this position.
  • Directly supervises a minimum of 15-25 team members. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities also include assisting in interviewing, hiring and training team members, planning, assigning, and directing work. Appraisal performance, reviewing, and disciplining employees; addressing complaints and resolving problems.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa General Manager & Human Resources

    SUMMARY: Liaise directly with spa General Manager to ensure smooth daily operations of treatments, efficient reception, supervision and maintenance of the spa department. Including operation, stock control, developing staff therapist, to increase happiness and sales target.


    RESPONSIBILITIES & TASKS:

  • To build a high profile rapport with customers and create an excellent, quality customer experience within the spa.
  • Ensure customer compliance with spa rules and procedures.
  • Ensure the highest quality standards of customer care and service delivery are achieved within the Spa.
  • To ensure that all cabins are prepared 15min in advance of guest arrival.
  • To ensure that all cabins are cleaned properly after guest departure.
  • Hold a spa therapist gathering explaining the day and what will be the procedure to follow / write missing information for reception.
  • Every evening check reservations for the next day and do modification if necessary.
  • Perform treatments if necessary.
  • Form new therapists.
  • Ensure sales goals are going to be achieved.
  • Ensure that all therapist have a proper mallet and do refill if necessary according to stock procedure.
  • Give sales goal for the month to your team.
  • Improve procedure if you think is necessary.
  • Monitor and maintain all treatment rooms, reporting any room procedure that weren’t followed, reporting any problems and faults that occur and where required to implement resolution.
  • Monitor and control all treatment stock, placing orders when required via the ordering system, keeping the budget allocated.
  • To supervise all spa patrons ensuring that all facilities are sue in a manner consistent with safe working practice.
  • To report any maintenance issues.
  • To assist with writing and reviewing of the spa treatments risk assessments.
  • To set the example through undertaking cleaning of the treatment wing and any other premises and equipment required ensuring the highest possible standards are maintained. To ensure that all spa therapists are undertaking this duty, with regular checks and performance management tools if duties not undertaken to the standard required.
  • To provide visible leadership to spa therapist ensuring they are highly trained and motivated and operate at high levels of both performance and efficiency. Leading by example.
  • To assist the spa General Manager ensuring that all members of the team are effectively managed and supervised and that all people management procedures are effectively operated within the team ( recruitment, absence, reporting, qualification maintenance, appraisal, discipline etc. ).
  • To assist spa General Manager ensuring that all staff are aware of developments, policies, practices and procedures through regular an effective communication processes.
  • To ensure that all staff are following the rules and guide line properly.
  • To take the responsibility for the mentoring and development of the spa therapists.
  • If problem arise (eg. Therapist not selling enough, issues between two therapists etc…) resolve the problem be a guide.
  • Ensure that all therapist and employee are following the rules and guide line protocol (eg. Uniform ) if not warn once per day per person the rest report.
  • To ensure that all necessary qualifications for the post are maintained and renewed.
  • To undertake any other duties commensurate with the post’s level of responsibility.

  • REQUIREMENTS & SKILLS:

  • 4 plus years of spa management; experience in a 5 diamond Spa or 5 star hotel preferred. Exceptional “people skills”.
  • Competent in retail purchasing, merchandising and inventory.
  • Creativity, excellent verbal, writing and editing skills.
  • Ability to maintain effective working relationships with department head and team members.
  • Knowledge of a 24-hour, 7 day a week hotel operation.
  • Skill in solving practical problems and dealing with situations where only limited standardization exists.
  • Excellent organizational, communication and interpersonal skills.
  • Skill in identifying and resolving administrative problems under pressure conditions.
  • Demonstrated ability to be proactive and remain positive in a multi-tasking, high demand position.
  • Flexible with scheduling, as promotional and special events demand.
  • APPLY TO CANNES APPLY TO NEW-YORK

    REPORTS TO: Spa Manager

    SUMMARY: The Spa Assistant Manager’s primary responsibility is to support the Spa Manager in providing leadership, direction and supervision of staff in the daily operations to include a focus on protocols.
    End of Day Report, Cancelation Reports, Spa Cleanliness, employees’ Schedule, guests’ complaints, and other operational matters. In addition, the Assistant Spa Manager will act as a manager on duty when the Spa Manager is absent.
    The assistant manager has the same responsibilities as a spa concierge and is responsible for answering phones and questions regarding spa services, greeting guests, scheduling appointments, coordinating group bookings, checking guests in and out, and cashiering.


    RESPONSIBILITIES & TASKS:

  • Assist in management duties in absence of Spa Manager.
  • Responsible for the relationship between L. RAPHAEL and the Four Seasons Hotel by attending Hotel morning meetings etc.
  • Responsible for any facility related complains.
  • Responsible for guest cancelation reports.
  • Ensuring that booking targets for massages, facials and salon services are being met.
  • Responsible of creating and implementing marketing plan to increase revenue and organize marketing events.
  • Responsible for creating and sending email blasts during holidays.
  • Understand business mix of hotel guests and local guests in order to appropriately plan for potential revenue.
  • Responsible for proper staff scheduling to maximize revenue and reduce labor cost.
  • Responsible for keeping retail areas inviting, presentable and comfortable for guest shopping.
  • Maintain knowledge of all spa and retail products and inventory.
  • Update and uphold all font desk protocols.
  • Insist on staff professionalism through role modeling.
  • Ensure customer needs are being met with 5-diamond and star standards.
  • Ensure profitability in retail and salon services and products.
  • Be knowledgeable and proficient in the use of the spa software.
  • Ensure control/protection of company assets.
  • Ensures compliance with L.RAPHAEL Policies and Procedures.
  • Available and willing to work any changes in hours deemed necessary for Business Levels.
  • Responsible for maintaining a consistent, regular good attendance record.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
  • Use Windows, Microsoft Office and company Spa software required for this position.

  • Concierge responsibilities

  • Answers the phone promptly in a professional manner, proper salutation, and assists guests with any questions.
  • Accommodates guest’s needs by scheduling, confirming, and changing appointments accurately and timely.
  • Maximizes revenue by promoting services, special hotel and spa programs, packages, and upgrades.
  • Greets and facilitates check in and out of spa providing friendly, efficient, and accurate service.
  • Assist guests on the retail floor, provides spa tours, and other tasks as needed.
  • Issues lockers, robes, and slippers to guests checking in when necessary.
  • Maximizes Spa bookings while creating, anticipating, and accommodating the guest’s spa experience.
  • Ascertains correct guest information and enters accurately in the computer.
  • Solicits guest feedback.
  • Assess and resolves scheduling conflicts with minimum supervision.
  • Enforces cancelation policies and follows up on collections.
  • Provides current and detailed information about all services and products offered by the Spa.
  • Handles sales transactions and keeps an accurate bank.
  • Follows procedures for posting charges, cash, safe deposits, refunds, gift cards, and in room charges.
  • Maintains accurate and efficient filing system.
  • Promote sales of additional Spa services and/or products through upgrades.
  • Promote, sell, and properly handles all gift certificate transactions.
  • Ensures that all spa treatment rooms are kept in accordance with standard operating procedures and health and safety guidelines.
  • Ensures that the designated areas of the spa are fully stocked with the needed supplies and amenities.
  • Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basis.
  • Maintains professionalism, grace, and dignity at all times.
  • Refrains from discussing company or personal business at all times.
  • Maintains a clean, organized, and safe working environment.
  • Ensures the safety and security of all guest and team members by reporting any suspicious activity to Spa Services Manager and/or designee.
  • Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments, team members, and management.
  • Maintains up to date knowledge of all spa/hotel amenities as well as any special events.
  • Resolves and/or refers to management all guest requests, concerns, complaints and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
  • APPLY TO GENEVA

    REPORTS TO: Owner

    SUMMARY: The Spa manager’s primary responsibility is to provide leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, retail, spa and salon services, fitness operation, the guest experience, marketing, special events and promotions. The Spa Manager is to oversee the coordination of all guests requests, be directly involved in budgeting, forecasting, revenue generation and expense control, information systems and maintaining bottom line. Spa Manager acts as liason with the Four Seasons Hotel Management.


    RESPONSIBILITIES & TASKS:

  • Maximize sales in spa treatments, spa retail and spa salon.
  • Maintain spa & salon literature and collateral material.
  • Oversee all retail and gift certificate sales; pro-actively managing operational costs to control bottom line and/or profitability.
  • Ensure equipment and treatment rooms are properly maintained.
  • Keep spa procedures and manuals current to ensure compliance.
  • Hold regular staff meetings to keep staff knowledgeable on all aspects of the spa & salon and fitness & pool areas.
  • Develop procedures to minimize or eliminate losses.
  • Project and target revenue and expenses.
  • Responsible of reviewing P&L.
  • Participate in effective recruiting, interviewing and hiring of staff.
  • Provide and monitor ongoing company, product and treatment training.
  • Responsible of employees’ grooming.
  • Set staff goals with supporting plans.
  • Ensure proper staff scheduling to maximize revenue and reduce labor cost.
  • Insist on staff professionalism through role modeling.
  • Motivate staff by creating an environment of sincere & warm actions.
  • Manage inventory effectively, follow proper purchasing procedures.
  • Ensure customer needs are being met with in Forbes 5-stars standards. Responsible for Forbs Standards training.
  • Develop programs to grow and retain customer base.
  • Responsible of VIP guests including Journalists, bloggers etc.
  • Responsible for Beauty Club Members.
  • Responsible of increasing the amount of high technology treatments.
  • Responsible of customer disputes or complaints.
  • Ensure professional attitude in front desk booking procedures and handling customers.
  • Uphold code of ethic standards with staff in the performance of treatments.
  • Use fresh concepts to promote and stimulate sales.
  • Ensure profitability in services and products.
  • Develop procedures for accurate inventory concepts.
  • Monitor staff and client schedules to maximize revenue growth and profitability.
  • Ensure control/protection of company assets.
  • Available and willing to work any changes in hours deemed necessary for Business Levels.
  • Responsible for maintaining a consistent, regular good attendance record.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

  • Supervisory responsibilities

  • Directly supervises spa leadership team including supervisors, massage, aesthetician, hair stylists, nail techs, retail, fitness, concierge and spa agent staff. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities also include interviewing, hiring and training team members, planning, assigning, and directing work. Performance appraisal, reviews, coaching and counseling, discipline procedures and resolving problems and complaints are job duties to be embraced in a positive and productive manner.

  • REQUIREMENTS & SKILLS:

  • Bachelor’s degree in related field preferred or technical school or equivalent combination of education and experience.
  • 5 plus years of daily operational management; experience in a 5 diamond or 5 star resort spa salon preferred.
  • New spa pre-post opening experience preferred.
  • Corporate and Private Business experience.
  • Exceptional “people skills”.
  • Creativity, excellent verbal, writing and editing skills.
  • Ability to maintain effective working relationships with department head and team members.
  • Knowledge of a 24-hour, 7 day a week hotel operation.
  • Skill in solving practical problems and dealing with situations where only limited standardization exists.
  • Excellent organizational, communication and interpersonal skills.
  • Skill in identifying and resolving administrative problems under pressure conditions.
  • Demonstrated ability to be proactive and remain positive in a multi-tasking, high demand position.
  • Flexible with scheduling, as promotional and special events demand.

  • Physical demands

  • Frequently involves sedentary work: exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body.
  • Occasionally involves light work: exerting up to 20 pounds of force and/or up to 10 pounds of force and/or negligible amount of force to move objects.
  • Occasionally lift and/or move up to 25 pounds.
  • Constantly requires the ability to give and receive detailed information through verbal communication.
  • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
  • Constantly requires working with fingers rather than the whole hand or arm.
  • Constantly requires repetitive movement of the wrists, hands and/or fingers.
  • Often requires walking or moving about to accomplish tasks.
  • Occasionally requires standing and/or sitting for sustained periods of time.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
  • APPLY TO GENEVA

    SUMMARY: As L.RAPHAEL Sales Manager/Brand Ambassador, you are responsible for developing and implementing plans and procedures in support of L.RAPHAEL's brand development, sales and customer services operations and activities.


    RESPONSIBILITIES & TASKS:

  • Supervise trainings to ensure that L.RAPHAEL brand philosophy and product knowledge is understood by all sales professionals and aestheticians; oversee the developnebt if strategies and procedures to maximize sales in retail and spa services; review merchandising presentations prepared by sales professionals to ensure they comply with L.RAPHAEL's international guidelines.

  • Formulate promotional and sales strategies and initiatives focused on the characteristics, benefits, and scientific properties of L.RAPHAEL products; plan and implement on-premise marketing and sales activities; coordinate efforts with aestheticians.

  • Work with L.RAPHAEL clients to identify which treatments, services and products best meet their needs; analyze and evaluate skin of clients; review history to identify any medical conditions or allergies which would impact choice of therapy or products.

  • Explain L.RAPHAEL signature treatment processes to clients and U.S. staff, including the benefits of L.RAPHAEL products and proprietary technology used in each treatment, including L.RAPHAEL's ultrasound, longwave RF and photo-rejuvenation technology, and laser treatment system.

  • Explain to customers and U.S. staff benefits of L.RAPHAEL's various scientifically developed product lines including Perfection line (Global Age-Management System), Ultimate line (Anti-Wrinkle), Proactive line (Anti-Aging Energy), Mineral line (Balancing Power) and Perfect Body line (Slimming and Firming); utilize knowledge product ingredients to recommend specific products to achieve customer's desired result; develop skin care regimens.

  • Provide on-going training on spa treatments and products to aestheticians and sales staff; ensure aestheticians can properly perform all L.RAPHAEL signature treatments, including massages, facials, and body treatments; ensure quality and process of spa treatments performed in New York are the same as those performed at L.RAPHAEL spas overseas; educate staff of scientific components and ingredients of L.RAPHAEL skin care products; provide training on proprietary spa technology.

  • Provide training on L.RAPHAEL global protocols; ensure client experience is executed to meet the company's global 5-star standards; ensure uniformity of processes and procedures on an international level.

  • Manage implementation of L.RAPHAEL's business reporting and analysis procedures into New York location; achieve budget; monitor implementation of spa business operations to ensure compliance with L.RAPHAEL international quality standards and business unit requirements; monitor and evaluate new technology to improve business competitiveness, profitability, efficiency and effectiveness.

  • Utilize knowledge of L.RAPHAEL customer in order to assist with development of sales and business development activities; research brand development tools to identify which strategies and resources will best reach L.RAPHAEL's targeted consumer; recommend sales promotion tools.

  • Manage inventory and purchasing operations; utilize knowledge of business operations of a luxury hotel in order to direct retail sales planning operations.

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    REPORTS TO: Treatment Supervisor, Spa Manager

    SUMMARY: The Esthetician responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services. Actively promote and educate regarding home care with products and ongoing treatments for maximum results.


    RESPONSIBILITIES & TASKS:

  • Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
  • Knowledge of all facial requirements by law.
  • Ability to give a timely facial service providing a true relaxation and beneficial experience to each guest.
  • Knowledge of all facial procedures and treatment protocols.
  • Ability to focus attention on guests needs, remaining calm and courteous.
  • Ability to remain quiet during treatment.
  • Ability to promote positive relations with all individuals who approach the spa.
  • Ability to sell products through educating the guests regarding their skin care regime and home care.
  • Ability to maintain confidentiality of all guests information.
  • Ability to perform job functions with minimal supervision.
  • Ability to perform a minimum of six treatments per shift.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Ability to access data in computer.
  • Start and end facial treatments on time.
  • Inquire about any contraindications before beginning service.
  • Set up work station with necessary supplies. Maintain cleanliness throughout shift.
  • Maintain supplies and products; secure after each shift.
  • Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
  • Handle guest complaints and ensuring guest satisfaction.
  • Maintain cleanliness of Spa.
  • Dispose of any dirty linens to the proper area.
  • Perform any task deemed necessary by management to include folding, cleaning and beverage preparation.
  • Complete requisitions for additional supplies/materials and submit to Spa Management.
  • Attend all required meetings and training sessions.
  • Regular attendance is essential to the successful performance of this position.
  • Due to the cyclical nature of the spa and hospitality industry, this position is required to work varying schedules to reflect the business needs and demands. The Beauty Spa is open 365 days a year and will require flexibility with scheduling needs.
  • Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
  • Personal appearance and hygiene is of paramount importance in promoting brand.
  • Be professional in all ways, including refraining from being at reception desk or in corridors if not required.
  • Maintain complete knowledge of all Spa and Salon Services, and all Spa and Retail Products.
  • ties of this position. You may be instructed by management to perform other duties as assigned.

    Supervisory responsibilities

  • Directly supervises spa leadership team including supervisors, massage, aesthetician, hair stylists, nail techs, retail, fitness, concierge and spa agent staff. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities also include interviewing, hiring and training team members, planning, assigning, and directing work. Performance appraisal, reviews, coaching and counseling, discipline procedures and resolving problems and complaints are job duties to be embraced in a positive and productive manner.

  • REQUIREMENTS & SKILLS:

  • Excellent guest service delivery.
  • State cosmetology license is required.
  • Knowledge of skincare, waxing and Make Up treatments and products.
  • One to three years experience in a similar posiiion in the Spa/Salon industry.
  • Ability to pleasantly communicate with proper grammar in English.
  • Ability to provide legible communication.
  • Basic knowledge of computers.
  • Certified in Basic First Aid and CPR.
  • State cosmetology license is required.
  • Esthetics certification is preferred.

  • Physical demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems.
  • Must be able to stand up during shift. Length of time of these tasks may vary.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Speaking and listening occur continuously in the process of communicating with guests and co-workers.
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