L.RAPHAEL General sales conditions

These general sales conditions are valid from the June 20th 2016. It is published for your information and it is important to read them. They are liable to change in the future, in this case, the publication date of GSC is the date of entry.
Prices are indicated in Swiss Francs, Dollars and Euros.
Prices indicated do not take into account the processing costs, costs of handling and packaging which will be billed once the order has been validated.
Prices of products are subject to change. However, any modifications will not affect an order validated before.
The amount owed by the customer is the amount indicated on the confirmation order sent by e-mail to the customer.
All internet payments must be made by credit card.
The product ordered by the customer will be shipped to the address indicated on the order. An order cannot be associated with more than one postal address. We only ship the goods after receiving the full payment.
Once paid, orders cannot be cancelled.
The product can be exchanged and returned under the following conditions :
  • The maximum delay is 15 days
  • Any refund will be in the form of a credit.
We are at your disposal for any query or questions concerning your orders already passed or for your future order.
All personal data are considered as confidential. Necessary information for the managing of the order can be communicated to other corporations associated with processing your order.
In the event of any disputes, the General sales conditions applied to the purchase are considered as legal basis. This following CSG are governed by Swiss law, in particular by the article 184 and following of the Swiss code obligations, excluding any other legislation.